What to Expect at your Appointment

When you become a new client at Anishnawbe Mushkiki, you are welcomed into a culturally safe, holistic circle of care by our team of health care professionals. In this circle, you can access a variety of wellness services for mental, emotional, spiritual and physical health.

Your first scheduled appointment will be an intake appointment with your Primary Healthcare Provider. At this appointment, your provider will discuss a brief health history and a plan for your wellness journey to help identify the most appropriate care for you and your family. You will need to bring your Ontario Health Card to this appointment.

Appointment Reminders & Cancellations

All clients will receive a reminder text message or email the day before their appointment.

Any cancellations must be made by calling the clinic. It is the responsibility of the client to cancel their appointment.

Diabetes Appointment

Please come to your diabetes appointment with your concerns and questions related to diabetes care. Your appointment can be booked as in-person or virtual and is scheduled for one hour. Routine follow up appointments are scheduled for 30 minutes, Bring a list of medications to your appointment and a record of recent blood sugars and your glucose meter.

Your appointment will discuss:

  • your goals of care
  • your health history and recent changes
  • your knowledge about diabetes
  • your current medications
  • if you have any side effects or skip any of your medication
  • use of complimentary treatments or traditional medicine
  • most recent diabetes bloodwork
  • home glucose checks
  • ways to keep or bring your levels into target ranges
  • check ups for eye health, footcare, dental care
  • safe driving recommendations
  • what to do with your diabetes medications if you get sick

The Diabetes team will talk about your lifestyle behaviours including:

  • eating patterns
  • exercise
  • commercial tobacco use
  • alcohol use to keep you healthy for life.

The Diabetes team will offer suggestions to increase or decrease medications and recommendations to reduce your risk of diabetes complications.

Footcare Appointment

It is important to come foot care appointment with your feet freshly washed, free of any nail polish.  Please bring or wear the shoes you commonly wear day to day. Do not attempt to cut your nails prior to your appointment.

The Registered Nurse that specializes in Foot Care will start with a short health history and an assessment of your feet and lower extremities.  These assessments are non-invasive and do not cause any pain.

Your feet will be cleansed and foot care will be performed.

This may include but is not limited to:

  • Nail care, cutting and filing
  • Skin debridement
  • Callus removal
  • Corn removal
  • Wart treatment
  • Ingrown treatment

Referrals may be required and made by the foot care nurse to various other specialties such as an orthotist, podiatrist, chiropodist, wound care specialist, nurse practitioner or physician.

The foot care nurse will provide health education based on each client’s specific and unique needs.

Counselling Appointment

The Youth Mental Health and Wellness team are Registered Social Workers with experience in one-on-one, group and family counselling support.

The counsellors will take time to make you feel welcome and comfortable in the counselling space.  At your session, confidentiality and consent are most important and will be discussed to ensure a relationship of trust is established.

Counselling will offer the opportunity to learn new skills to support your goals and gain insights in a safe place where you can speak openly and confidently in a well supported way.
There are services and resources in the community that are available should you need additional support.

Need something right now?

  • CMHA- Crisis Response (Talk/Text)
    If you are in crisis or experiencing a mental health crisis, contact the crisis line at 807-346-8282
    24 hours a day, 7 days a week, 365 days a year.
    Contact:  807-346-8282 | District/Toll Free: 1-866-888-8988
  • Talk4Healing (Talk/Text/Live Chat)
    Offers 24/7 help, support, and resources for Indigenous women, by Indigenous women, all across Ontario
    Contact:1-855-554-HEAL
  • NAN Hope (Talk/Text/ Live Chat)
    24/7 toll-free rapid access to confidential crisis support services
    Contact:1-844-626-4673
  • Thunder Bay and District Walk-in/Talk-in Counselling clinics
    For more accurate information visit: https://www.childrenscentre.ca/walk-in-talk-in

Patient Rights & Responsibilities

As a patient, you have the right to:

  • Be told about your illness, diagnosis and treatment plan in a way that you understand.
  • Ask questions, express concerns and get answers in a way that you understand.
  • Make decisions about your care and treatment plan and change those decisions at any time, even if you signed consent forms (agreements).
  • Accept or refuse treatment and have that decision respected.
  • Refuse to participate in research opportunities if requested.
  • Refuse the participation of a learner (health care or medical student) being present in your visit/appointment.
  • Know which provider is assigned as your primary provider and know your healthcare team.
  • Expect that members of your healthcare team will consult (talk) with each other about your treatment, so you can get good care.
  • Be treated with respect and without discrimination or judgement.
  • Have all your personal health information treated with confidentiality.

As a patient it is your responsibility to:

  • Treat your healthcare providers with respect and without discrimination.
  • Be open and honest about your medical history, symptoms and what you think about your illness.
  • Participate in and be part of your care and treatment plan.
  • Follow your agreed upon treatment plan to the best of your ability.
  • Be on time for appointments and cancel appointments that you are unable to keep in advance.
  • Ensure that you request prescription refills at each appointment and are not waiting for your prescription to run out.